Terms & Conditions

Check in is after 4pm and check out is by 9.30am.  If you require an early or late check in/out you can request this for a £50 fee and we will try to accomodate you and will let you know as soon as possible if we can.

What’s Included

The price of your stay includes accommodation, electricity, heating, bed linen, towels, kitchen cleaning and dish washing supplies. Logs, kindlers, paper and matches for the wood burning stoves, Smart TVs and Wifi.  Charging electric cars is NOT permitted.

Payment

We require a 50% deposit to reserve your booking and the remaining balance is due 4 weeks before arrival.

We also request credit card details are supplied with a pre approved balance of £200 to cover us for the unlikely event of any damages or breakages during your stay. We expect that the property will be left in the condition it was found in.

Booking

When you submit a booking via our online reservation system you will receive an automatically generated booking summary to the email address you have given us, if you don’t receive the email please check your junk email and if you still haven’t had an email please phone us as soon as possible. All bookings are provisional until you receive a letter of confirmation sent to you by email

Dogs

We accept up to 2 well behaved dogs to stay in the Mill end and one in the Wee end for a small charge. They must not be left in the property unattended or be on the sofas and beds. The Mill is situated on a working farm with cows, sheep, kids and game birds and all dogs must be kept on a lead once outside your enclosed garden. All dog waste must be bagged and binned.

Smoking

Smoking or vaping is not allowed in the properties.

Complaints or Questions

If you are unhappy with something and wish to make a complaint or have any questions, please talk to us straight way. You can visit Fiona at the office/farmhouse or phone on 01862832205 or 07801675970. We treat all complaints seriously and will do everything we can to resolve your issue as quickly as possible.

Damage & Breakages

If something gets damaged or broken while you’re here, please tell us straight away. You can phone us on 01862832205 or 07801675970.

Insurance

We strongly recommend travel insurance to cover any changes in circumstances for all types of stay.

Cancellation Policy

We appreciate that plans may change and our cancellation policy is as follows.
Cancellation prior to 8 weeks before rental start date will be refunded in full less a 10% admin fee.
Cancellation between 5 and 8 weeks before the rental start date will be refunded in full less an administration fee of 40%.
Regrettably cancellation within 5 weeks before the rental start date cannot be made.